general sales conditions

 

The following warranty conditions apply to every purchase you make from us. For products such as accessories & parts you have a 24-hour warranty with proof of receipt and/or invoice, when purchasing (a) second-hand bike you have at least 1 month warranty with the exception of outlet bikes.

You have at least a 3-month warranty on new and electric bicycles.

Warranty does not apply to flat (ridden) tires or other damage that was made after purchase. Warranty expires as soon as the company sticker is removed from the bike. Purchases can be returned within 7 working days if the product or part was not ordered on request, damaged, modified, or otherwise manipulated. No products may be returned without prior approval from a secondwheels employee. Online photos may sometimes differ slightly from the original product

general repair conditions

 

By leaving your bicycle for repairs, you automatically agree to our general terms and conditions.

We always ask you to fill in your name, (email) address and telephone number when handling in the repair so that we can inform you as soon as the bike is ready again!

The bicycle can be collected without additional storage costs up to 7 days after telephone/text message contact

After that, the free parking of your bicycle will expire and you will pay €1 per day extra for parking/leaving your bicycle up to a maximum of €30.

If the bicycle remains for more than a month and you cannot be reached (anymore) or no contact is made (anymore), we will preventively put the bicycle away and later dismantle it and recycle it for scrap metal!

We are not a bicycle shed...

 

general loan bicycle conditions

 

If you use the rental bike, you must agree to our rental conditions and

you always pay a standard deposit of

€75,- Cash payment! Valid identification is also required.

To use a rental bike you pay €5.00 per day and it can be used for a maximum of 7 days after your repair has been offered.

Upon return, the bicycle will be checked and if the bicycle is still in the same condition as when you received it, you will of course receive your deposit back. 

If the bicycle has been removed or if something on the bicycle has been damaged, broken or destroyed, this will be deducted from the deposit and in some cases you may have to pay extra for the damage/defects to the bicycle or for not returning the borrowed bicycle.